Category: Retail News
Perpetual Inventory Intelligence: The Retail Operating Model That’s Quietly Replacing the Count
Most retailers still think of RFID as a counting tool. The ones gaining ground have figured out it’s something else entirely. I’ve spent the better pa [...]
Perfecting the Post-Purchase Customer Journey Through Secure Communications
While overall customer satisfaction scores in the retail sector are improving steadily year-over-year, recent data reveals that only 23 percent of cus [...]
Your Next Customer Might Be AI; Is Your Store Ready to Be Quoted?
More shoppers are starting their buying journey by asking an artificial intelligence assistant instead of typing into a search bar. They ask ChatGPT w [...]
The Free, Organic Myth: What Retail Marketers Keep Getting Wrong About Customer Acquisition Costs
There’s a belief embedded in retail marketing culture that organic traffic is essentially free. It shows up in merchant budget presentations, agency p [...]
How AI is Moving CPG Monetization to the Point of Decision
For decades, promotions have been set in advance. Brands plan offers, retailers load them, and shoppers either see them or don’t. The structure leaves [...]
AI in Retail: How it’s Being Used, Where Trust is Falling Short, and What Retailers Can Do About It
Artificial intelligence is changing how customers shop, with AI-driven e-commerce sales estimated to be over $144 billion by 2029. Now, retailers are [...]
Amazon Announces 2026 Prime Day Dates
Amazon.com announced Monday that its annual Prime Day event will return June 23–26, bringing millions of exclusive deals to Prime members across more [...]
How Retailers Can Keep Cross-Border E-Commerce Moving in an Era of Permanent Trade Disruptions
International retailers have spent the past year navigating a trade environment defined by constant change. Tariffs shifted with little warning. Custo [...]
Why Third-Party Credibility is Retail’s New AI Discovery Advantage
Artificial intelligence is changing where and how buyers discover retail brands. Shoppers who once searched across product pages, marketplaces, review [...]
Costco’s Sales Spike Amid Record Demand for Gas
In its 50-year history, Costco has never seen such demand for gas. Many of its stations have been so overwhelmed that they’ve had to call in tanker tr [...]