Category: Retail News
How Returns Are Redefining Retail Operations in the Try-On Economy
The convenience of online shopping makes it easy for consumers to treat their homes as fitting rooms. In apparel especially, shoppers are increasingly [...]
How Retailers Can Make B2B Buying Easier
B2B retail differs from consumer commerce by more than cart size. The expectations around payment, invoicing and account management are different in w [...]
How AI Agents Are Reshaping the Future of Retail
The way customers shop is undergoing the most fundamental transformation in over a generation. Instead of manually comparing endless options, consumer [...]
Is Your Commerce Stack Readable, Actionable, and Trustworthy for AI?
Change can be incremental, as in the cautionary “boiling frog” tale where a gradual rise in temperature leads to an unfortunate demise before the frog [...]
Why Marketplace Growth is Becoming an Operations Problem, Not a Marketing Problem
For years, marketplace growth was largely viewed through a listing and marketing lens. Brands focused on ensuring listings were live, keyword optimiza [...]
Walmart Deals to Overlap Both Amazon and Target Sales Events
Walmart on Tuesday announced the return of Walmart Deals, a weeklong savings event designed to help customers save big on the items they want most thi [...]
The Rise of Support Abandonment: How AI is Reshaping Retail CX Before the First Touchpoint
Retailers are laser-focused on cart abandonment, but there’s an invisible (and more costly) threat surfacing: support abandonment. When facing stressf [...]
When Customers Stop Answering: How Retail Can Reclaim the Voice Channel
From one-click purchases to door-to-door same-day delivery, retail has led the charge in convenience. But even as retailers perfect their omnichannel [...]
Retail’s Shift From Campaigns to Continuous Decisioning
Retailers don’t have an artificial intelligence problem. They have a decision-making problem. After years of investing heavily in AI, many retailers e [...]
Retail Sales Grew Again in May
Retail sales rose for the eighth consecutive month in May despite high gas prices and ongoing inflation, according to the CNBC/NRF Retail Monitor, pow [...]