Category: Retail News
Walmart Pushes Back Against Dynamic Pricing Allegations
Walmart is doubling down on its pledge not to use AI, customer data or digital shelf labels to set personalized prices for its shoppers. In a public l [...]
Shifting From Brand Slogans to Customer Language Wins the Sale
Your marketing team worked for months creating a campaign for a new service offering. The slogan was polished, the copy precise and brand supportive. [...]
Nike Announces Layoffs as Turnaround Slow to Take Hold
Nike announced a mixed fiscal first quarter as well as a restructuring plan that will lead to layoffs starting next year. The company also offered a f [...]
The Data Prep Window Nobody Talks About
It’s the Friday before Cyber Week. Traffic is climbing. Budgets are locked. Teams are watching dashboards. Then a product gets disapproved on a shoppi [...]
How the Best Brands Use Referral to Reduce Reliance on Paid Acquisition
Brands have spent years optimizing paid acquisition while leaving one of their highest-intent acquisition channels largely unmanaged: word-of-mouth. M [...]
Solving the Retail Media Relationship Issue
It happens multiple times an hour: A shopper scans her loyalty card at checkout and a screen shows her a discount for something she bought last week, [...]
Cyber Week Fraud Isn’t Waiting for Black Friday Anymore
For years, retail fraud and risk teams have built their Cyber Week playbooks around Black Friday and Cyber Monday. Those days still matter, but they n [...]
The Most Important Minute in Retail Security is Now the One Before an Incident Occurs
According to the National Retail Federation’s (NRF) latest research, shoplifting incidents fell 12.4 percent last year, an improvement NRF credits to [...]
How AI Agents Are Changing the Visibility Game for Small Businesses
AI should work as a new sales channel, not another platform standing between the small business and its customers. A merchant's store should remain th [...]
Why the Next Phase of Retail CX is Focused on the Agent Desktop
Retail has spent years perfecting the customer-facing chatbot. Faster replies, automated returns, instant order updates, and self-service tools design [...]