Category: Retail News
If You Say it’s in Stock, it Better Be There
Once a retailer says it can fulfill an order, it has made a promise. If a retailer’s website says a product is available for pickup, the customer expe [...]
Beyond Points: How Loyalty Became Retail’s Data Backbone
In the modern retail era, loyalty is still a tool that works to reward the most frequent buyers and retain them as customers. But many retailers now t [...]
Why End-to-End Visibility is Now a Growth Lever for Consumer Products Companies
Supply chain inefficiencies can be easier to absorb when demand is strong and predictable. However, when demand shifts quickly or supply is disrupted, [...]
Albertsons Seeks Roughly $8B From Kroger Over Failed Merger
Albertsons is seeking to collect approximately $8 billion in damages from Kroger stemming from the companies’ unsuccessful merger, Albertsons revealed [...]
An AI Shopping Error Needs a Correction Ticket, Not Just a Visibility Score
In a recent team review, we followed an unexpected agency recommendation back to the pages displayed with the answer. Clear descriptions of identity a [...]
Beyond Quiet Hours: Why Accessibility Starts With Better Wayfinding
Imagine stopping at the store after a long day. The lights are bright, music fills the aisles, promotional displays compete for attention and departme [...]
AI Won’t Kill the Digital Storefront. It Will Make it Smarter
I’ve seen predictions that humans will no longer shop for themselves and that the storefront as we know it is dead. While artificial intelligence has [...]
The Holiday Shopper’s New Rules: Why Winning on Value Now Means Winning With AI
Retailers heading into the 2026 holiday season may be encouraged by one headline number: consumers plan to spend more. Accenture’s latest Holiday Shop [...]
Consumer Control Will Shape the Future of Agentic Commerce
The retail industry is betting heavily that artificial intelligence will help to remove friction from the shopping experience. However, a striking fin [...]
H&M Investigates Reports of a Cyber Attack
Fashion retail giant H&M Group may have become the latest target of cyber criminals with reports that a group called Shinyhunters accessed some of [...]