Category: Retail News
The Home Depot Enhances its In-Store AI Assistant
The Home Depot enhanced its AI assistant, Magic Apron, to include localized store knowledge to assist in-store shoppers, reports Yahoo Tech. The retai [...]
The Retailers That Win AI-Mediated Shopping Will Do Three Things
This upcoming holiday shopping season is already shaping up to be unpredictable. Inflation, geopolitics and fickle consumer sentiment are conspiring a [...]
How Retailers Are Turning Video Systems Into Sources of Operational Intelligence
When most people walk into a store, their eyes are drawn to product displays or promotional signage. Mine go to the cameras overhead. More and more, t [...]
Retailers vs. Power: A Practical Playbook for Getting Costs Under Control
Retailers have absorbed years of supply chain disruption, labor pressure and inflation. Throughout it all, one persistent challenge has remained: cont [...]
What Retailers Should Ask Their International Shipping Partner Now to Avoid Peak Season Surprises
As shippers and retailers get ready for peak season, most preparation focuses on what retailers can control directly, such as inventory, forecasting, [...]
Your Loyalty and Agentic Commerce Programs Are Running Independently, and the Divide is Growing
Retailers have spent decades (and billions of dollars) building loyalty ecosystems designed to understand their customers, personalize experiences, an [...]
How Bookshop.org is Helping Independent Bookstores Compete in the Age of Amazon
In episode 515 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Andy Hunter, founder and CEO of Bookshop.org, a certified B Corp online bo [...]
Carhartt Data Breach Exposes 12.9M Customer Records
Millions of user records belonging to Carhartt customers have been leaked onto the dark web, exposing people’s names, email addresses, postal addresse [...]
Delegate the Groundwork, Own the Outcome: What Consumers Actually Want From AI When They Shop
Artificial intelligence is becoming more visible across the online shopping journey, though consumer behavior is shifting in more selective ways than [...]
What a Decided Shopper Looks Like
A shopper has been holding the same item for two minutes. Her free hand has been busy the whole time: a ring turned, a sleeve straightened, a hand at [...]