As Gen Z comes of age, they’re not just influencing what gets bought, they’re reshaping what happens post-purchase. Returns are key. Gen Z feels the m
As Gen Z comes of age, they’re not just influencing what gets bought, they’re reshaping what happens post-purchase. Returns are key. Gen Z feels the most green guilt of any generation, with 43 percent expressing worry about the impact of excessive online shopping and returns. For this generation, return policies aren’t customer service features; they’re […]
