Artificial intelligence is transforming customer experience (CX) online, but what about CX in the physical world? Frontline employees play a direct ro
Artificial intelligence is transforming customer experience (CX) online, but what about CX in the physical world? Frontline employees play a direct role in customer experience for retail brands. So far, these workers are underserved by digital transformation initiatives that could improve CX and employee experience. While most AI solutions are designed for knowledge workers interacting […]
