The retail industry is undergoing a major shift. As consumers return to physical stores, they bring expectations shaped by e-commerce’s speed and conv
The retail industry is undergoing a major shift. As consumers return to physical stores, they bring expectations shaped by e-commerce’s speed and convenience. Brick-and-mortar stores are no longer just for transactions; they’re now key spaces for brand loyalty, customer engagement, and personalized experiences. However, one pain point remains: waiting in line. A 2023 PwC study […]
