When import thresholds shifted this summer, enterprise retailers faced sudden operational disruptions. Packages that previously entered the country du
When import thresholds shifted this summer, enterprise retailers faced sudden operational disruptions. Packages that previously entered the country duty-free began incurring tariffs and extra fees, leading to shipment delays, canceled orders, and frustrated customers. For large customer service teams, these changes meant responding to a surge of inquiries while maintaining accuracy, clarity and empathy. Events […]
