Customer incivility was one of the less favorable — but perhaps most important — topics of conversation at the NRF Big Show in January. The frequency
Customer incivility was one of the less favorable — but perhaps most important — topics of conversation at the NRF Big Show in January. The frequency of difficult interactions with shoppers has led to many frontline retail workers feeling unsafe on the job. Case in point: A 2024 survey by Axonify found 40 percent of […]
