Every brand dreads the same call. A product defect appears, and within hours the situation starts to spiral. Contact centers fill with calls. Warehous
Every brand dreads the same call. A product defect appears, and within hours the situation starts to spiral. Contact centers fill with calls. Warehouses fill with returns. Customers grow anxious and regulators demand answers. In just a few days, what began as a small issue can turn into a full operational storm. Recalls have always […]
