Just when retailers thought they knew what consumers wanted in their interactions with customer service, artificial intelligence (AI) has moved the go
Just when retailers thought they knew what consumers wanted in their interactions with customer service, artificial intelligence (AI) has moved the goalposts. A survey by Vonage found that 75 percent of consumers are comfortable with AI-powered customer support in retail — among the highest acceptance rates across industries, second only to gaming (80 percent). This […]
