Retailers can no longer win over consumers with product and price alone. More than half (52 percent) of consumers from PwC’s 2025 Customer Experience
Retailers can no longer win over consumers with product and price alone. More than half (52 percent) of consumers from PwC’s 2025 Customer Experience Survey said they stopped using or buying from a brand after they had a bad experience with its products or services. It’s not just a consumer problem. The same report showed […]
