Returns fraud is accelerating, and “keep it” policies are making it worse. Frankly, they should be illegal. On paper, telling a customer to keep a low
Returns fraud is accelerating, and “keep it” policies are making it worse. Frankly, they should be illegal. On paper, telling a customer to keep a low-cost item and issuing a refund looks efficient. No shipping. No processing. No restocking. No warehouse touch. In practice, it’s lazy operations dressed up as customer convenience. It creates fraud […]
