The Future Retail Customer Won’t Shop Like a Human

The retail industry has spent years building the shopping journey around one kind of customer: a person who searches, reads reviews, and puts somethin

The retail industry has spent years building the shopping journey around one kind of customer: a person who searches, reads reviews, and puts something in a cart. Before long, that person may send an artificial intelligence agent instead. Imagine telling an AI assistant, “I need everything for a backyard barbecue this weekend. Stay within my […]