Every organization eventually faces the same question: What happens when the people who know how to do something exceptionally well leave? That questi
Every organization eventually faces the same question: What happens when the people who know how to do something exceptionally well leave? That question followed me through Murano, the island off Venice where glassmakers have worked the same furnaces for centuries. The craftsmanship is extraordinary, but what fascinated me wasn’t just the glass. It was how […]
