Retailers don’t have an artificial intelligence problem. They have a decision-making problem. After years of investing heavily in AI, many retailers e
Retailers don’t have an artificial intelligence problem. They have a decision-making problem. After years of investing heavily in AI, many retailers expected it to transform customer engagement overnight through smarter personalization, faster decisions, and measurable growth. Instead, many organizations are still dealing with disconnected customer data and delayed action. That gap is becoming increasingly expensive. […]
