While overall customer satisfaction scores in the retail sector are improving steadily year-over-year, recent data reveals that only 23 percent of cus
While overall customer satisfaction scores in the retail sector are improving steadily year-over-year, recent data reveals that only 23 percent of customers feel fully satisfied with post-purchase support services. There are a variety of reasons why customers would need post-purchase support — e.g., returning an item, confirming a payment went through, tracking their shipment, etc. […]
