Halfway through 2026, retail organizations are facing a familiar but intensified reality: customer expectations continue to rise while frontline emplo
Halfway through 2026, retail organizations are facing a familiar but intensified reality: customer expectations continue to rise while frontline employees are being asked to do more with less certainty, tighter labor models, and constant operational change. Hiring challenges, retention concerns, and manager burnout have pressured retail organizations for years. However, leading organizations are responding differently. […]
