Retail has spent years perfecting the customer-facing chatbot. Faster replies, automated returns, instant order updates, and self-service tools design
Retail has spent years perfecting the customer-facing chatbot. Faster replies, automated returns, instant order updates, and self-service tools designed to shorten the wait between a shopper’s question and an answer. Every holiday season brings another wave of investment toward the same goal, and retailers have made tremendous progress improving what customers can see. Now, as […]
