AI Finds Customers. Delivery Decides if You Keep Them

Artificial intelligence is excellent at introducing shoppers to new retailers. It’s far less forgiving when those retailers break their delivery promi

Artificial intelligence is excellent at introducing shoppers to new retailers. It’s far less forgiving when those retailers break their delivery promises. ChatGPT and Google Gemini are overtaking conventional search as starting points for product discovery. Agentic AI is then turning that discovery into real conversion as OpenAI and Google develop protocols that allow customers to […]