Business Integration vs. Systems Integration: Why the Difference is Worth Millions

A retailer can spend millions installing the latest inventory management systems, omnichannel fulfillment platforms, and artificial intelligence-drive

A retailer can spend millions installing the latest inventory management systems, omnichannel fulfillment platforms, and artificial intelligence-driven demand planning technology. But if no one understands the store operations workflows, fulfillment coordination requirements, customer service implications, or how the digital and physical channels actually connect operationally, the business still underperforms.  The technology may function perfectly. The […]