From one-click purchases to door-to-door same-day delivery, retail has led the charge in convenience. But even as retailers perfect their omnichannel
From one-click purchases to door-to-door same-day delivery, retail has led the charge in convenience. But even as retailers perfect their omnichannel experiences, they’re facing a critical challenge in one of the oldest, tried-and-true communication methods: the phone call. Calls that once delivered order confirmations, pickup reminders, or fraud alerts are now going unanswered. The culprit […]
