Most retail fulfillment technology investments don’t fail at go-live. They fail months earlier, in a planning meeting where a vendor hands over a 14-w
Most retail fulfillment technology investments don’t fail at go-live. They fail months earlier, in a planning meeting where a vendor hands over a 14-week implementation timeline and nobody — not merchandising, not store operations, not the warehouse team — pushes back on the assumptions underlying it. By the time the project is six months in […]
