Retailers have spent the past several years optimizing for speed. Faster chat response times. Faster email acknowledgments. Faster automation, especia
Retailers have spent the past several years optimizing for speed. Faster chat response times. Faster email acknowledgments. Faster automation, especially during holiday periods or major sales events. Yet many customer experience leaders have noticed a disconnect: service feels faster, but satisfaction isn’t meaningfully improving. In some cases, customers must reach out multiple times to get […]
