For customers, returns are often when customer experience and loyalty is really tested. A confusing process, long wait times, or inconsistent answers
For customers, returns are often when customer experience and loyalty is really tested. A confusing process, long wait times, or inconsistent answers can undo months of brand trust in minutes. Unfortunately, returns are a simple fact in retail. Post-holiday returns may spike in January, but the pressure they create extends throughout the entire year. The […]
