Most retail leaders don’t expect their customer service scripts to carry legal consequences. After all, they’re meant to be helpful, friendly and on-b
Most retail leaders don’t expect their customer service scripts to carry legal consequences. After all, they’re meant to be helpful, friendly and on-brand. However, beneath that friendly tone there may be risks hiding in plain sight — risks that could cost your company more than just a bad review. From minor misstatements to problematic phrasing, […]
