Retailers are under growing pressure to automate customer interactions and deliver faster, more responsive service. Agentic artificial intelligence, a
Retailers are under growing pressure to automate customer interactions and deliver faster, more responsive service. Agentic artificial intelligence, a new class of AI tools that can act independently and adapt to real-time signals, offers the opportunity to improve customer experience (CX) without constant human oversight. However, many brands still operate with systems and budgets tied […]
