Bridging Generations: How Personalization and Proactivity Shape CX

Verizon customers make up more than a third of the U.S. population. They come from nearly every age group and they reach out to us in many ways. They

Verizon customers make up more than a third of the U.S. population. They come from nearly every age group and they reach out to us in many ways. They visit our stores, find us online, call us on the phone — or use a combination of those touchpoints. As they pick their own path on […]